Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Logistics/Cargo

Do You Ship Internationally?

Yes

How Long Will It Take To Get My Package?

Same day you place the order and at most within 24 hours after placing your order.

PAYMENT

What Payment Methods Are Accepted?

You can choose from the different payment methods available on 9jahub. Please find below the list of available payment methods: Pay on Delivery (easy and simple at your doorstep) Online transfer Credit/Debit Card You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

Is Buying On-Line Safe?

Are all items purchased online covered by warranty? Products sold directly by 9jahub are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty. We also offer a standard 7 day return policy for eligible items in case you need to make a return. To return any items bought on 9jahub.com.ng, ensure the item is in line with the conditions in the Return Policy. All items have free insurance coverage against theft and damage during transit.

Order & Retunrs

How do I place an Order?

Shopping on 9jahub is easy! Once you have found the product you want to buy, just follow the steps below: Click on 'Buy Now' to add this product to your cart Click on 'VIEW CART and CHECKOUT' in the pop up Click on 'Cart' in the top right corner Register an account or Login into your existing account by entering your Email and password Enter your shipping/billing information, ensuring your address is complete and accurate Choose your preferred payment option Click on 'Confirm order' to complete your order Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

How Can I Cancel Or Change My Order?

You can cancel your order by ​contacting our Customer Service here.

Do I need an account to place an order?

Simply register within 1 minute or login with your User's account if you do not have an existing account.

How Do I Track My Order?

We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number on https://www.9jahub.com.ng/order-tracking/

How Can I Return a Product?

Step 1: Log your return request Option 1: Go to Contact us and complete the form. Option 2: Call our customer care at 07061569156/ 08054605960 or contact us here to create your return. Step 2: Pack your product All items must be returned in their original packaging Include all tags, accessories or gifts you received Step 3: Return your product If you requested a pickup, we will contact you to arrange a pickup time. If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply). Click here to find out more
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